First, note that diversity denotes more than race, ethnicity, religion, gender, and national origin. It also includes age, skill characteristics, ideas, thinking, academic disciplines, and perspectives. Also note that diversity in the Criteria is relative, not absolute. The Criteria ask about diversity in relation to the organization’s hiring and customer (student, patient) communities. Because the workforce does all the work, having an appropriately diverse workforce benefits the organization in everything it does, across all categories. It also impacts workforce engagement, customer engagement, community engagement, organizational learning, innovation, and agility.